PayPal is a great convenience for me and a lot of others.  Unfortunately, their website user experience sucks.  Why do I need to search Google to find the pages I need on PayPal.com?

If you're selling online and have PayPal buttons created, you better bookmark the "My Saved Buttons" page, otherwise you're going to need to go five pages deep and find this small link when you want to get back to the list:

Recently, a user filed a dispute against one of my digital subscription-based websites.  Having never dealt with a PayPal dispute before, I went in not knowing what to expect.  I examined the user's account in Ubercart and they had definitely paid via PayPal and the IPN information was sent back to the site that the order had been successful.  The user had also received the digital subscriber role.  PayPal contacted me noting the user had filed a dispute against me that they did not receive the product.  However, I could see that they very clearly had.